Complaints

In order to be able to deal effectively with a complaint the complainant must include their full contact details. Should we receive an anonymous complaint we will pursue it as far as is reasonably practicable, but may not be able to fully conclude if communication cannot be established between ourselves and the complainant.

Complaints shall be made in one of the following ways:

• writing to Adresse Postale: Angle Avenue Kamal Zebdi et Rue Dadi, Secteur 21, Hay Riad, Rabat 10100, Maroc
• by email to complaints@imanor.gov.ma
• Online by filling the complaints form

When making a complaint please state clearly the full nature of the complaint. Remember we can only investigate FACTS! Receiving a Complaint Upon receipt of a complaint IAMNOR Certification shall record the following details:

• Name of complainant, company name and etc.
• Reference, certification number if an existing client
• Your contact detils (in order that we can respond)
• Description of the complaint

We shall send you a written acknowledgement within 20 days confirming that we have received your complaint. If the complaint is not resolved after 20 days a further letter shall be issued to the complainant assuring them that the complaint is still under investigation.