In order to be able to deal effectively with a complaint the complainant must include their full contact details. Should we receive an anonymous complaint we will pursue it as far as is reasonably practicable, but may not be able to fully conclude if communication cannot be established between ourselves and the complainant.
When making a complaint please state clearly the full nature of the complaint. Remember we can only investigate FACTS! Receiving a Complaint Upon receipt of a complaint IAMNOR Certification shall record the following details:
We shall send you a written acknowledgement within 20 days confirming that we have received your complaint. If the complaint is not resolved after 20 days a further letter shall be issued to the complainant assuring them that the complaint is still under investigation.